
Effective as of April 3, 2026
Important Notice: Please note that this is a legally binding agreement. Use of and access to this website or the Rad CRM service indicates your agreement to all of the below terms including the waiver of rights to a jury trial and to be part of a class action. If you do not agree to each and every term below do not use or access this website or service.
Welcome to the website of The Rad CRM, LLC (“Rad CRM”, the “Company”, “we,” “us,” or “our”), which offers a Software as a Service platform designed to facilitate relationships between loan officers and their prospects and customers. Rad CRM is not a lender or loan broker and nothing contained on our website or in our Software as a Service platform constitutes an offer to lend or solicitation of mortgage or other lending services.
Please carefully review the following Terms and Conditions (“Terms”), which govern your access to and use of our website (“Website”) and Software as a Service platform (“Service”) available at https://theradcrm.com. By accessing or using our Website and/or Service, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use our Website or Service.
We reserve the right to update or revise these Terms at any time. Continued use of the Website or Service following changes to these Terms constitutes your binding acceptance of the updated Terms. While we will make commercially reasonable efforts to post a notification on the Website when these Terms are revised, it is your responsibility to check this page from time to time to keep abreast of any changes made.
Use of our Website and Service are limited to adults over the age of 18 (or the age of majority in your jurisdiction) located in the United State or its territories. If you are accessing and/or using the Website or Service on behalf of an entity you represent that you have the authority to do so and to bind the entity to these Terms. By accessing or using the Website or the Service you warrant and represent that you meet all eligibility criteria. It is our policy not to knowingly collect information from children under the age of 13, and if we learn that we have collected any such information, it will be deleted from our system.
We do not offer our Service to nor knowingly collect information from individuals or entities located outside of the United States. We explicitly prohibit providing us with any personally identifiable information (“PII”) if you are located in any jurisdiction that has adopted the General Data Protection Regulation (“GDPR”) or any similar regulations.
The Company provides a customer relationship management service for businesses located in the United States. Our Service allows users to create accounts, manage teams, upload content such as text and images, and access the Service from various locations across the United States. Service details, pricing, and features are available on our Website.
Our Service is not intended for the sale or distribution of physical goods or products. We exclusively offer our Service in the form of Software as a Service (“SaaS”).
If you create an account with us, you must provide accurate information during the registration process and you are required to maintain and update this information to keep it current, complete and accurate. You are also responsible for maintaining the confidentiality of your account credentials. You are liable for all activities that occur under your account. You agree not to share your login credentials or provide access to unauthorized individuals. The Company will not be liable for any loss or damage that may occur from your failure to comply with these security obligations. You must also comply with all applicable laws and refrain from using the Service for any fraudulent, illegal, or unauthorized purposes or any activity that may harm, disrupt, or compromise the Service or other users. You must also comply will all relevant advertising, solicitation, and any other regulations in your industry.
When you sign up for a subscription, you will select a service plan (the “Subscription”) and you agree to pay all applicable Subscription fees. Subscriptions will be billed monthly on a recurring basis. We may (but are not obligated to) provide incentives for annual Subscriptions, which will be billed in full at the start of each annual term. All payment obligations are non-cancelable and non-refundable during the applicable billing period. In the event the Service is billed according to the number of licenses in your account (“Seats”), you may increase your number of Seats at any time, and such additional Seats will be billed on a prorated basis for the remainder of the then-current billing period. Decreases in Seats will not take effect until the next renewal term (monthly or annual, as applicable), and no refunds or credits will be provided for unused Seats during any billing period. You are responsible for all Seats provisioned, whether or not actively used.
Subscriptions will automatically renew for successive periods equal to the initial Subscription term (monthly or annual, as applicable) unless you cancel in accordance with Company’s cancellation procedures set forth below. Renewal fees will be charged at Company’s then-current rates, which may be changed from time to time at Company’s sole discretion. Company will announce price changes on the Website and you will be deemed notified upon such posting. Payments are due as specified and any Subscription fees or other payments submitted to the Company are non-refundable, regardless of termination, a decrease in seats, or account termination.
You understand, acknowledge, and agree that Subscriptions will be subject to recurring billing until the billing period following the billing period in which you cancel your Subscription. You authorize Company to charge all applicable fees due to Company, including initial Subscription fees and renewal fees, overages (if applicable), and any applicable taxes, to the payment method you place on file with us. You are responsible for submitting and maintaining a valid payment method as well as complete and accurate billing and contact information. If for any reason your on file payment method becomes inactive or expired, or a charge thereon fails and timely payment is not received, Company may, without limiting its other rights and remedies, suspend or terminate your access to the Service until all outstanding amounts are paid in full. Company may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law, and you shall be responsible for all reasonable costs of collection (including without limitation reasonable attorney’s fees, court costs, and investigation costs).
You may cancel your Subscription at any time by logging into your account and following the cancellation procedures outlined in your dashboard, or by contacting our support team at support@theradcrm.com. All cancellation requests must be submitted at least 72 hours before your next billing date to avoid being charged for the following billing cycle.
Unless expressly set forth otherwise in these Terms or required by applicable law, all fees paid by you are final, non-refundable, and non-cancelable. Once a payment is processed, you will not be eligible for a refund or credit for any fees paid or accrued prior to the end of the billing period in which cancellation takes effect. In addition, no refunds or credits will be issued for any partial monthly or annual billing period (regardless of time left in the billing period at cancellation), unused features of the Service, downgrades, or termination of the Service, whether initiated by you or by the Company. You further agree that any disruption in the Service, failure to use the Service, or dissatisfaction with the Service will not entitle you to a refund of any fees paid.
Notwithstanding the foregoing, the Company may, at its election and in its sole discretion, provide a refund, credit, or adjustment on a case-by-case basis. Any such action, however, shall not create or be construed as creating any obligation or precedent for any past or future refund or credit to you or any third party.
You acknowledge that you have read and agree to our no refund policy and you agree that it is fair and reasonable given the cost of resources and time spent by Company in provisioning infrastructure and software to create and support Subscription accounts. You understand and agree that the Company is relying upon your agreement to this no refund policy in accepting your Subscription.
Upon cancellation, your access to the Service, including our platform and all associated services will terminate immediately. At that time, your account will be deactivated and your account data may be archived or deleted in accordance with our data retention policies. Upon receipt of notice from you through any communication channel of an intent to pause or cancel your account, the Company reserves the right to immediately restrict access to the account, including locking folders, assets, and features, or to cancel the Subscription account entirely. Such actions may be taken at our sole discretion and you agree that such actions are reasonable and necessary to protect Company’s proprietary systems and materials.
We take customer concerns very seriously, and we are committed to resolving any issues promptly. In the event you have concerns regarding the Service or payment of fees related to your Subscription, you must notify us in writing of the details of your dispute within fifteen (15) days of the date on which the dispute arose or the disputed charge accrued. Failure to dispute a charge within this time period constitutes a waiver of any claim relating to such charge.
You agree not to initiate any chargeback or payment reversal without first timely contacting the Company in writing (but within no more than 15 days), and providing us with a reasonable opportunity to resolve the issue. Initiating a chargeback or payment dispute without following this process constitutes a material breach of this Agreement, and such breach may result in the immediate suspension or termination of your access to the Service without liability on the Company’s part. We reserve the right to dispute any chargeback, and If a chargeback or payment reversal is determined to be unwarranted, you agree to reimburse the Company for all reversed amounts, as well as chargeback and bank fees, penalties, and related costs incurred by the Company due to the chargeback or cancelled payment. Reinstatement of Services, if permitted, may be conditioned upon payment of all outstanding amounts and any applicable reinstatement fees. These remedies are not exclusive and we may pursue damages, including lost revenue and any other damages we are entitled to under these Terms or any applicable laws.
Users may upload content that includes sensitive client information. You are solely responsible for the confidentiality and security of such content. We will not be liable for any breaches or unauthorized disclosures of information from your sub accounts. The collection of Social Security Numbers (SSNs), full or partial, is strictly prohibited within our system. This includes, but is not limited to, form submissions, file uploads, text fields, chat messages, email communications, or workflow automations. Our platform is not intended for storing protected personal information of this nature. By using this system, you acknowledge and agree that you will not collect or store SSNs and that any accidental submission will be removed upon discovery.
As a condition of participation in the Service you agree that you will not use the Website or the Service for any purpose that is unlawful, prohibited by these Terms, or for any other purpose or in any other manner not reasonably intended by the Company. Further, your use of the Service will be in conformity with the Company Code of Conduct below, which is incorporated by reference into these Terms. We may remove any content or account at any time for any reason at our sole discretion. We may modify the terms of this Code of Conduct, in our sole discretion. In such event we will make commercially reasonable efforts to post a notification on the Website that Code of Conduct terms have been amended. Your continued use of the Website and/or Service after any such changes indicates your acceptance of any amendments to the Code of Conduct terms.
When accessing and/or using the Website and/or the Service, activities that are not permitted include, but are in no way limited to, the following:
You will not post, email, or otherwise make available content that:
You also agree not to:
Rad CRM reserves the right to suspend or terminate any Subscription account for violation of any of these Terms, including any term of the Code of Conduct. You may also terminate your Subscription account at any time by following the cancellation process defined above. Upon termination, you and your users may lose access to data and services.
We expect all communication with our staff and representatives to be conducted with professionalism, respect, and courtesy. Determination of whether any conduct violates this standard or any other aspect of the Code of Conduct will be made at our sole discretion. We specifically reserve the right to refuse access to the Website or Service, or to suspend or terminate your Subscription(s) without refund or liability if, in our opinion, you engage in disrespectful, abusive, or harassing behavior.
All customer data, messages, text, files, images, photos, video, sounds, or other materials (“Content”) uploaded to, transmitted through, or linked to from the Service, are the sole responsibility of the person from whom such Content originated. You are entirely responsible for any item of Content that you post, email, text, or otherwise make available via the Service. The Company does not control, and is not responsible for, Content made available through the Service, and makes no representation or warranty as to the accuracy, completeness, or authenticity of the information contained in such Content. You must ensure the appropriateness, and bear all risks associated with, the use or transmission of any Content and any reliance on said Content by you or those your transmitted Content is received by. In no circumstances will the Company be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of or reliance upon any Content made available via the Service. You acknowledge that the Company does not pre-screen or approve Content, but that we shall have the right (but not the obligation) in our sole discretion to refuse, delete or move any Content that is available via the Service for any reason.
All software, content, automations, workflows, templates, configurations, and other materials created within or provided through the Service and the Website are and shall remain the exclusive property of Rad CRM. No proprietary content or configurations may be copied, modified, exported, transferred, or reused in any form. The Company does not provide snapshots, sub-account transfers, or any export of proprietary system materials. Upon cancellation, clients may export only their contact data, and no other portion of the account, assets, or configurations may be transferred or removed. Any violation of these restrictions may result in immediate account termination without refund and may subject you to any available legal action and remedies.
If you believe that any content on our Website or Service infringes your copyright or other intellectual property rights, please send a written notice to support@theradcrm.com with the following:
RAD CRM® is a registered trademark of Rad CRM, LLC and may not be used, modified, or reproduced without our express written consent. Third party trademarks that may appear on the Website or the Service are the property of the respective third parties, and may not be used, modified, or reproduced without the appropriate third party’s consent. All content, including text, images, trademarks, and other intellectual property displayed on our Website and Service is the exclusive property of the Company, in their individual parts and collectively as a collective work as that term is defined in the United States copyright law. Upon purchasing a Subscription, you receive a limited, non-transferable license to use such content solely within your active Subscription account for your internal business purposes only. You acknowledge that you have no ownership in such content and that, other than through the limited license granted herein, you may not use, reproduce, distribute, or modify any content without our prior written consent. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide, fully paid up license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of any content you upload to or send through the Service. You also grant us a license to aggregate and/or de-identify any information we collect from you by virtue of your accessing the Website and/or through your use of the Service, which information we may use for improving the Service and developing business analytics, all in accordance with our Privacy Policy.
We welcome feedback and suggestions regarding our Service and Website. However, any feedback provided is deemed non-confidential and non-proprietary. You grant us a perpetual, irrevocable, worldwide, royalty-free, and fully paid up license to use, reproduce, modify, distribute, and incorporate such feedback or suggestions into the Website and/or Service, without compensation or acknowledgment to you or any third party.
The Company may, from time to time, offer promotions, credits, contests, sweepstakes, or other incentive programs (collectively, “Promotions”), including offers of free or discounted Subscription periods. All Promotions are subject to these Terms and any additional terms or rules provided for the applicable Promotion (“Promotion Rules”), which shall control in the event of a conflict.
Promotions are void where prohibited and subject to all applicable federal, state, and local laws and regulations. No purchase shall be required to enter or win any sweepstakes unless expressly permitted by law and clearly disclosed, and a free alternative method of entry will be provided where required. Eligibility may be restricted based on factors such as account status, geography, or user type.
The Company may, in its sole discretion and without notice, modify, suspend, limit, terminate, or revoke any Promotion or eligibility at any time, including to ensure legal compliance or prevent fraud, abuse, circumvention, or technical error. The Company may disqualify any user, void participation, or reclaim benefits if it determines that a Promotion has been misused, manipulated, or applied in error, including through multiple accounts, artificial activity, or attempts to circumvent eligibility restrictions.
Promotional credits (including free subscription periods) have no cash value, are non-transferable, non-refundable, may expire, and may be conditioned on continued compliance with these Terms and applicable Promotion Rules. Credits may be suspended or reversed at any time if improperly granted or used.
By participating in any Promotion, you agree to comply with all applicable Promotion Rules and acknowledge that the Company’s decisions are final to the fullest extent permitted by law.
The Company makes no representations or warranties regarding any Promotion except as expressly set forth in the applicable Promotion Rules. To the fullest extent permitted by law, the Company disclaims all liability arising out of or relating to any Promotion.
We are committed to digital accessibility and design services in accordance with ADA guidelines to ensure content is perceivable, operable, understandable, and robust. Accessibility concerns may be reported to support@theradcrm.com.
With the exception of information protected under our Privacy Policy, any data or content submitted through the Service may be accessible to the public. You are responsible for safeguarding sensitive and confidential information. The internet and electronic communications, by their very nature, are inherently not secure. We cannot guarantee the privacy or security of emails or other electronic communications transmitted via the Internet or other networks and we will not be liable for any interception of information by any third party, unless such interception occurred as a result of our gross negligence.
We collect and process personal data in accordance with our Privacy Policy. By using our Website or Service, you consent to the collection and use of your information as outlined in the Privacy Policy.
RAD CRM PROVIDES ITS WEBSITE AND SERVICE ON AN “AS IS” BASIS. ANY USE OF OUR WEBSITE OR SERVICE IS AT YOUR SOLE RISK. RAD CRM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER WRITTEN OR ORAL, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT ACCESS TO THE WEBSITE, SOFTWARE, AND/OR SERVICE WILL BE UNINTERRUPTED OR SECURE, NOR THAT ANY CONTENT YOU DOWNLOAD OR ARE EXPOSED TO THROUGH THE WEBSITE OR SERVICE WILL MEET YOUR REQUIREMENTS, OR BE TIMELY, COMPLETE, SECURE, ACCURATE, OR ERROR FREE. RAD CRM DOES NOT MAKE ANY WARRANTY THAT ANY RESULTS WILL BE OBTAINED FROM THE USE OF THE SERVICE, NOR OF THE QUANTITY OR QUALITY OF ANY RESULTS. WE MAKE NO WARRANTIES AS TO THE AVAILABILITY, ACCURACY, OR RELIABILITY OF ANY FEATURE OF THE SERVICE OR OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE OR SERVICE, NOR THAT DEFECTS IN THE SERVICE OR UNDERLYING SOFTWARE WILL BE CORRECTED.
TO THE FULLEST EXTENT OF THE LAW, IN NO EVENT WILL RAD CRM, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, PERSONNEL, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR RELIANCE UPON INFORMATION CONTAINED ON THE WEBSITE OR YOUR USE OF THE SERVICE, YOUR INABILITY TO USE THE WEBSITE OR THE SERVICE, OR RELIANCE ON ANY INFORMATION, CONTENT, OR OTHER MATERIALS OBTAINED THROUGH, ACCESSED THROUGH, OR DOWNLOADED FROM THE WEBSITE OR SERVICE, EVEN IF RAD CRM IS AWARE, SHOULD HAVE BEEN AWARE, OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, RAD CRM’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO RAD CRM FOR YOUR SUBSCRIPTION DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING YOUR NOTIFICATION TO US OF THE CLAIM, BUT IN NO CASE WILL RAD CRM’S LIABILITY TO YOU EXCEED $2,000. YOU ACKNOWLEDGE THAT IF NO SUMS ARE PAID TO RAD CRM FOR THE SERVICE, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM RAD CRM, REGARDLESS OF THE CAUSE OF ACTION. NOTHING IN THESE TERMS WILL EXCLUDE OR LIMIT OUR LIABILITY FOR FRAUD, DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE, OR FOR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The Company may provide links to other websites or resources, however we are not responsible for the availability of such external sites or resources, and we do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party website or resource.
You agree to indemnify and hold harmless RAD CRM, its subsidiaries and affiliates, and each of their personnel, including without limitation their directors, officers, agents, contractors, partners and employees, from and against any loss, liability, claim, demand, damages, costs and expenses, (including reasonable attorney’s fees, court costs and claim investigation costs) arising out of or in connection with your use of the Service, your conduct in connection with the Website or Service, or any violation of these Terms, any law or regulation, or the rights of any third party.
These Terms and Conditions are governed by the laws of the State of Idaho without regard to its conflicts of laws principles.
All disputes arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration in the State of Idaho, and you and RAD CRM each waive the right to a jury trial. If arbitration is deemed inapplicable or unavailable for any particular dispute, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Ada County, Idaho.
You and we further agree that the arbitration shall be conducted in the parties’ respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. IN THE EVENT THE ARBITRATION PROVISION OF THESE TERMS IS DEEMED BY A COURT OF COMPETENT JURISDICTION TO BE INVALID, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Service and/or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. This time limitation does not apply if you live in a jurisdiction that expressly prohibits such limitations by law.
Except for an active Subscription Agreement between you and RAD CRM, these Terms constitute the entire agreement between you and the Company regarding your use of our Website and Service. Any delay or failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless the waiver is acknowledged by us in writing, and no single waiver will act or be construed as a waiver of any prior or subsequent waiver of the same or a different nature. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By using our Website and/or Service, you agree to comply with these Terms. A breach by you of any term or condition in these Terms may result in suspension or termination of your access to our Website and/or Service without liability on behalf of the Company.
Thank you for choosing Rad CRM
For questions or concerns regarding these Terms
please contact us at: support@theradcrm.com
These Terms were last updated on April 3, 2026.
© 2022 Rad CRM- All Rights Reserved, terms and conditions, privacy policy.